General Conditions
-No Exchanges: A new order must be placed for a different size or style.
-No Returns for Preference Issues: Returns for reasons such as sizing, fit, or preference are not accepted due to high international shipping costs, duties, and customs fees. Please check sizes carefully before ordering.

Eligible Returns: Only defective, damaged, or incorrect items are accepted. Customers must notify us within 7 days of delivery.

Return Authorization
Contact Required: Email info@polarpursuit.com
with order number and photos before returning.

No Unauthorized Returns: Items sent back without prior approval will not be accepted.

Shipping & Costs
-Defective/Incorrect Items: Polar Pursuit covers return shipping if reported within 7 days.
-Tracked Shipping: Strongly recommended, as we are not responsible for lost returns.

Refund Process
-Refunds are issued after inspection of the returned item.
-Processing takes 10–14 business days after receipt.
-Refunds are made to the original payment method (bank delays may apply).

Questions: Contact our Customer Service team Monday–Friday, 9 a.m.–8 p.m. at info@polarpursuit.com.

Return & Refund Policy Here