Frequently Asked Questions (FAQ)

We ship across Canada, the U.S., and select international destinations.
Shipping options will be available at checkout.

Standard shipping within Canada takes 7-14 business days. International Standard shipping takes 12-16 days. Express options are available for faster delivery.

Yes, we provide free shipping.

Once your order ships, you'll receive a tracking number via email to monitor its progress or go on the Track order page on our website.

We accept returns and exchanges within 14 days of delivery.

Customers are responsible for return shipping costs and any duties or customs fees when sending an item back.

Because international shipping and customs fees can be very costly, we encourage all customers to check the size guide carefully before ordering.

For exchanges, Polar Pursuit covers the shipping of the replacement item once.

If an item arrives defective, damaged, or incorrect, we cover all related costs.

For full details, please review our Return & Refund Policy.

We're sorry for the inconvenience. Please contact us within 7 days of delivery with your order number and photos of the damage.

Orders can be modified or canceled within 24 hour of placement. Contact our support team promptly for assistance.

Please refer to our size chart on each product pages for detailed measurements. If you're between sizes, consider the type of layering you'll use underneath.

We accept major credit cards, PayPal, Apple Pay, and Google Pay.

Enter your promo code at checkout in the designated field before completing your purchase.