Frequently Asked Questions (FAQ)
Shipping & Delivery
Returns & Exchanges
Orders
Sizing & Fit
Payments & Promotions
Note:
Still have questions or uncertain about anything? Contact our support team.
—we’re here to help!
Shipping & Delivery
Where do you ship?
We ship across Canada, the U.S., and select international destinations.
Shipping options will be available at checkout.
How long does delivery take?
Standard shipping within Canada takes 7-14 business days. International Standard shipping takes 12-16 days. Express options are available for faster delivery.
Do you offer free shipping?
Yes, we provide free shipping.
How can I track my order?
Once your order ships, you'll receive a tracking number via email to monitor its progress or go on the Track order page on our website.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn items with tags attached. Refunds are issued to the original payment method.
How do I initiate a return or exchange?
Contact our support team.
You'll need your order number and email address.
Are there any items that can't be returned?
For hygiene reasons, items like base layers and socks are non-returnable unless defective.
Orders
I received a damaged item. What should I do?
We're sorry for the inconvenience. Please contact us within 7 days of delivery with your order number and photos of the damage.
Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 24 hour of placement. Contact our support team promptly for assistance.
Sizing & Fit
How do I determine the right size?
Please refer to our size chart on each product pages for detailed measurements. If you're between sizes, consider the type of layering you'll use underneath.
Can I exchange an item if it doesn't fit?
Certainly! We offer free exchanges within 30 days of purchase. Visit our returns policy for more details.
Payments & Promotions
What payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, and Google Pay.
How do I apply a promo code?
Enter your promo code at checkout in the designated field before completing your purchase.
