SHIPPING POLICY

Last updated: December 2025



SHIPPING METHODS & CARRIERS

All orders are shipped from Canada. Polar Pursuit ships to multiple countries worldwide.

Available shipping options and prices for your order are shown at checkout and can vary by destination and order size.

We mainly partner with carriers such as Canada Post UPS and DHL Express. Every shipment includes tracking and basic carrier insurance.



ORDER PROCESSING TIMES

Orders are prepared from Monday to Friday, except Canadian public holidays.

Most orders are packed and handed to the carrier within about 1 to 2 business days after payment is confirmed.
During busy periods such as Black Friday or holiday seasons, handling time may be longer.

You will receive

• An order confirmation email when your order is placed
  
• A shipping confirmation email with your tracking link after your parcel leaves our facility
  

Tracking information can take up to 24 to 48 hours to update after the carrier picks up your parcel.

For more details about how processing time affects returns and refunds, please click here to view our Return and Refund Policy.


ESTIMATED DELIVERY TIMES

Delivery time depends on the shipping service you select at checkout and the destination of your parcel.

The most accurate and current estimated delivery window for each option is always shown at checkout and again in your shipping confirmation email. These time frames are estimates only and Polar Pursuit cannot guarantee an exact delivery date once the parcel is with the carrier.



ADDRESS ACCURACY

Please enter your shipping address carefully at checkout and include

• Street address
  
• Apartment or unit number if needed
  
• City province or state and postal or zip code
  
• Any access information such as buzzer code
  

Delays or non-delivery caused by an incorrect or incomplete address are the responsibility of the customer. If a parcel is returned to us because of an address issue, we will handle it according to our Return and Refund Policy.
To read these rules, please click here.



CUSTOMS DUTIES & IMPORT TAXES

International shipments may be subject to customs duties taxes or handling fees charged by local authorities in the destination country. These charges are not included in the product prices or shipping fees shown at checkout.

Responsibility for customs and import fees and how we handle parcels that are refused at customs are explained fully in our Customs and Imports Policy.
For full details, please click here.



LOST, DELAYED OR DAMAGED PARCELS

If your parcel seems delayed lost or arrives with visible damage, please contact us with your order number and photos if possible. We will help you investigate the situation with the carrier.

How we manage replacements store credits and refunds for lost delayed or damaged parcels is described in our Return and Refund Policy.
To view it, please click here.



PAYMENTS METHODS AND SECURITY
The payment methods we accept such as major credit cards and digital wallets are listed at checkout and may change over time. Information about payment processing fraud prevention and security can be found in our Terms of Service.
To read our Terms of Service, please click here.



RETURNS, EXCHANGES AND REFUNDS

This Shipping Policy explains how your order is shipped and delivered.

All conditions for:

• Returns and exchanges
  
• Store credits and refunds
  
• Clearance items
  

Are explained in detail in our Return and Refund Policy.
For complete information, please click here.



CONTACT INFORMATION

Polar Pursuit™
1975 McCallum Road Unit 115
Abbotsford, BC – 1018
Abbotsford, BC V2S 3N3 Canada
Email: info@polarpursuit.com
Contact form: here
Customer Service: Monday to Friday, 9 a.m. to 8 p.m.
Polar Pursuit, 70522 2420